Return and Refund Eligibility
deseniohub.it.com provides a 60-day free return service for all global customers. Within 60 days after customers receive the ordered products, if you are not satisfied with the size, style, effect of the wall art and posters, or encounter product quality problems, you can apply for a free return service. We support return applications for all products sold on the platform without additional return threshold and hidden charges.
Return Processing Rules
All returned products must be kept in unused, undamaged and original packaging state, with complete product accessories and labels, so as to pass our warehouse inspection after return. The platform bears all return shipping fees, and customers do not need to pay any logistics costs during the return process. After the customer submits the return application, our customer service team will quickly review the application and provide formal return guidance and address information.
Refund Cycle and Method
After our warehouse receives and verifies the returned products, we will initiate the refund process immediately. The entire refund processing cycle is 5 to 10 working days. The refund will be returned through the original payment channel used by the customer when placing the order. The specific arrival time of the refund will be slightly affected by the processing rules of the customer's payment institution, but we will try our best to shorten the refund waiting time.
Special Explanation of Refund
For individual products that are artificially damaged, severely worn, missing accessories or damaged original packaging due to personal reasons after receipt, we have the right to reject the return and refund application. If the order has partial product returns, we will calculate the refund amount according to the unit price of the returned products and complete the refund settlement within the specified cycle. All refund rules are applicable to all user orders on deseniohub.it.com.